Field Quality Assurance

at  Amazon Deutschland W19 Transport GmbH

• Advanced proficiency in German and English in both written and verbal communication
• Relevant experience working with data analytics and using these metrics to identify problems
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
  Operations is the heart and soul of everything Amazon does. As a Field Quality Assurance (FQA) Specialist you will solve complex challenges, partner with the Quality manager and Operations Managers to ensure timely delivery of goods out of the facilities. The individual in this position You will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.

Key job responsibilities

• Effectively manage time and complete daily routes. - Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion.
• Document feedback and audit results to help identify strengths, as well as areas of improvement
• Use logical thinking, analytical & problem-solving skills
• Navigate using GPS along a route of addresses provided daily; Track specific Geo Codes for addresses using the on-road application.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
• Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback
• Interact with property managers as needed to address concerns with service levels being provided.
• Monitor vendor training compliance; analyze and recommend process improvement solutions that positively impact the customer experience.
• Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes

A day in the life
You will have the exciting opportunity to make history by becoming a member of a Quality Assurance team whose purpose is to solve complex challenges and to create unprecedented customer experiences on a daily basis. We’re looking for innovation and problem-solving skills, and a passion to create world class customer experiences that will change the face of commerce.
About the team
Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world.
We are open to hiring candidates to work out of one of the following locations:
Grolsheim, RP, DEU

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Customer service skills to effectively communicate with internal and external partners
• Experience using a transportation management system
• Parcel delivery experience, with market/geographic expertise

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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• Effectively manage time and complete daily routes. - Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion.
• Document feedback and audit results to help identify strengths, as well as areas of improvement
• Use logical thinking, analytical & problem-solving skills
• Navigate using GPS along a route of addresses provided daily; Track specific Geo Codes for addresses using the on-road application.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
• Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback
• Interact with property managers as needed to address concerns with service levels being provided.
• Monitor vendor training compliance; analyze and recommend process improvement solutions that positively impact the customer experience.
• Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processe