Field Sales Executive (Cebu)

at  DHL

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

OVERALL ROLE PURPOSE:

Responsible for the revenue generationfrom a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.

YOUR TASKS:

• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide service solutions to the customer.
• Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
• Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
• Produce information for management necessary to evaluate performance vs. key performance indicators.
• Ensure co-operation with other members of the sales team and throughout the sales force.
• Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
• Meet regularly with Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
• Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives