Field Service Application Engineer (Vacuum Pumps, Automotive, Semicon)

at  RECRUIT HAUS PTE LTD

REQUIREMENTS:

• Degree, Diploma or ITC in engineering (chemistry / mechanical / electrical preferred)
• Good knowledge of advanced semiconductor manufacturing technology and engineering-based problem-solving techniques
• Minimum 1 year of semiconductor process technology or research experience
• Minimum 1 year experience
• Vacuum systems or exhaust gas management systems experience a plus
• Familiar with Semiconductor, Automotive, Solar and LED manufacturing equipment and processes
• Understanding of semiconductor process chemistry and electrical, mechanical systems
• Project management and systematic problem-solving
• Experience in chemical analysis techniques (FTIR, XPS, SEM, ICP-OES) will be an advantage
• Experienced and comfortable in customers’ interfacing.

• Report to Application Manager
• Working closely at customer sites (pre/post sales), you will help to convey accurate technical customer requirements to the sales and market teams
• Root causes analysis, data gathering, taking photos and writing reports
• Managing field evaluations, investigating equipment and process problems
• Supporting deployment of vacuum solutions, methods and practices
• Review and help to identify failure modes with local and global support teams through local pump disassembly analysis and 8D report expertise
• Help local service team to properly update with accurate information and escalations of application process technical issues
• Prepare and present to customers quality presentations related to applications issues and /or product recommendations
• Collaborating closely with customers’ engineers and providing on-site technical support
• Provide on-site and in-house technical & application support as required