Field Service Battery and Charger Technician

at  Crown Lift Trucks ULC

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

Perks and Benefits

• Competitive compensation, no flat rate
• Yearly tool allowance
• Tuition reimbursement for any program or course of your choice
• Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
• Pension plan
• Boot allowance
• A provided service van with gas, insurance, and repair expenses covered
• Company provided cellphone
• Opportunities for advancement and ongoing professional development
• State-of-the-art training facilities

The Role

Responsible for testing, maintenance and repairing industrial batteries and chargers at customer and/or Company branch locations. This position may report to the Field Service Manager, Shop Service Supervisor, Shop Service Manager, Transportation & Shop Manager or Service Manager.

• Test, maintain, and repair batteries and chargers.
• Communicate daily with the team to determine work schedule.
• Plan and efficiently manage time and work.
• Work at the branch location and/or travel to customer locations.
• Perform planned maintenance, troubleshoot, diagnose and repair batteries and chargers.
• Confer with customer on problems and issues and review recommended repairs.
• Perform safety and operational tests.
• Quote repair costs, place necessary parts orders, and complete necessary repair paperwork.
• Pick-up and deliver chargers and other equipment associated with customer service work.
• Install batteries, chargers, and/or other battery related equipment as needed to support customer service work.
• Keep Company vehicle clean, organized and items properly labeled.
• Perform minor repairs to the vehicle, such as replacing windshield wipers.
• Service the vehicle by having the oil changed, tire pressure checked, etc.
• Pick-up parts and replenish vehicle’s inventory.
• Maintain accurate vehicle parts inventory levels in compliance with Company Branch Guidelines.
• Maintain all required safety equipment supplied with vehicle.
• Process miscellaneous paperwork.
• Complete all training as required.
• Perform other duties as assigned.

Physical Requirements

• Able to safely operate lift trucks and vehicles/service vans
• Able to sit, stand, walk, bend/stoop/twist, squat, reach below knee level, grip/grasp, work with arm outstretched, and work above chest level
• Able to lift/carry/push/pull up to 50 lbs
• Able to occasionally lift/carry/push/pull up to 100 lb, reach above shoulder level, climb stairs, climb ladders, torque, use vibratory tools, and pinch grip

Education and Qualifications

• High school diploma
• Valid driver’s license
• Industry related training and/or one to two years of prior experience (preferred)
• Able to read and understand hydraulic and electrical schematics
• Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder, and various types of testing equipment
• Able to read and understand service manuals and microfiche, plan and follow-through
• Good organizational, customer service, communication and interpersonal skills required

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.
We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation

• Test, maintain, and repair batteries and chargers.
• Communicate daily with the team to determine work schedule.
• Plan and efficiently manage time and work.
• Work at the branch location and/or travel to customer locations.
• Perform planned maintenance, troubleshoot, diagnose and repair batteries and chargers.
• Confer with customer on problems and issues and review recommended repairs.
• Perform safety and operational tests.
• Quote repair costs, place necessary parts orders, and complete necessary repair paperwork.
• Pick-up and deliver chargers and other equipment associated with customer service work.
• Install batteries, chargers, and/or other battery related equipment as needed to support customer service work.
• Keep Company vehicle clean, organized and items properly labeled.
• Perform minor repairs to the vehicle, such as replacing windshield wipers.
• Service the vehicle by having the oil changed, tire pressure checked, etc.
• Pick-up parts and replenish vehicle’s inventory.
• Maintain accurate vehicle parts inventory levels in compliance with Company Branch Guidelines.
• Maintain all required safety equipment supplied with vehicle.
• Process miscellaneous paperwork.
• Complete all training as required.
• Perform other duties as assigned