Field Service Engineer

at  ALPS Leak Test and Inspection

PHYSICAL AND MENTAL REQUIREMENTS:

1. Lifting, carrying, pulling and pushing items up to 50 lbs.; grasping and reaching for objects; stooping, crouching, crawling, climbing, or standing to inspect or work on items; and close visual inspection and color determination of objects.
2. Occasional extended periods of sitting, standing, walking, and driving.
3. Effectively communicate with all levels within and outside the organization.
4. General intelligence; motor coordination skills; coordination of eyes, hands, and feet; verbal intelligence; and numerical intelligence.

QUALIFICATIONS:

1. A two-year technical degree and
2. At least 3 years of related experience.
3. Any appropriate combination of education and experience.
4. Ability to travel (50%-75%) with overnight stays

1. Provide service and support on existing ALPS equipment in the field as well as in- house support on products/projects currently being manufactured or developed, on- site sales support, help sell, maintain, and quote service contracts.

2. Install, setup, test, repair and maintain all company manufactured and associated vendor equipment. The major portion of this work will be done at the customer site.

3. Provide all aspects of customer support and service function including:

• Customer contact (verbal and written).
• Based on customer contact, make a determination of individual customer needs and requirements.
• Update the service coordinator for proper support scheduling.
• Establish customer needed parts and supplies and arrange shipment as required.
• Maintain a proper level of tools to accomplish the service and support role of the company.
• Make prompt and efficient travel arrangements to the customer site.
• In a timely and efficient manner, diagnose, repair the system as needed and update and inform the customer of the actions taken.
• Verify the operation and performance of the equipment as to comply with manufactured specifications.
• Make recommendations to the customer for improved operation and performance of the equipment.
• Complete related service reports and documentation in a timely manner.
• While in the office, give technical support over the phone.
• Recommend items to the Engineering Department for product improvements and modifications, and assist in their development and implementation.
• Assist the service department in maintaining accurate service records and inventory.
• Assist with formal training classes as needed and perform informal training.
• Support local sales reps as needed (by approval only).

1. Assist with machine runoffs and debugging.
2. Perform other duties as required or assigned.