Field Service Engineer – Automated Tablet Testing & Dissolution Equipment

at  Langton Howarth

Territory: Southeast UK region with a focus on Hertfordshire, Essex, Bedfordshire & surrounding areas + the Nordics (Norway, Sweden, Denmark, Finland areas) circa 1 week every other month
Your Location: Any of the following areas work – Hertfordshire, Essex, Bedfordshire or within 1.5 hours of these regions
Do you want to work for a global leader in the development and manufacture of cutting-edge semi & fully automated pharmaceutical dissolution tablet testing technology?!
Are you already a Field Service Engineer with circa 2 years of experience installing, validating, and servicing pharmaceutical dissolution/tablet testing equipment from providers such as Distek, Erweka, Agilent, Omicron, Copley Scientific, Pharma Test, or equivalent?!
You could also be an experienced Field Service Engineer from the laboratory automation/liquid handling robotics sector who wants to make the move over to the exciting world of automated Pharmaceutical Tablet Testing/Dissolution!
If you are not already an Engineer you could be a Chemist, Scientist or QC Analyst/Team Leader with extensive experience using and troubleshooting the above types of Dissolution/Tablet Testing equipment in a GMP environment with the motivation to progress into an exciting Dissolution Field Service Engineer role?!
If you said yes to the above, then this brand-new role could be perfect for you!

THE REQUIREMENTS OF THE FIELD SERVICE ENGINEER – AUTOMATED TABLET TESTING & DISSOLUTION EQUIPMENT:

• You will ideally already be an experienced Field Service Engineer with circa 2 years of experience installing, validating, and servicing pharmaceutical dissolution/tablet testing equipment from manufacturers such as Distek, Erweka, Agilent, Copley Scientific or similar dissolution/tablet testing equipment manufacturer or third-party service company
• Experience servicing Life Science Laboratory Automation/Liquid Handling Robotic Automation will also be fully considered from companies such as Hamilton, Zinsser Analytic, Formulatrix, High Res Bio or similar
• You could also be a Chemist, Scientist or QC Analyst/Team Leader with extensive experience (3+ years) of using and troubleshooting the above types of Dissolution/Tablet Testing equipment in a GMP environment who is motivated to progress into a Dissolution Field Service Engineer role
• Experience working in a GMP environment is a must
• You will be educated in either a life science/chemistry or engineering subject
• Must hold a full UK driving license & valid passport with the ability to travel both in the UK to the Nordic region each month
• Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner

• Travel to customer sites both in your UK region and to the Nordics to deliver routine planned maintenance and breakdown support for my clients leading automated dissolution and tablet testing equipment
• Refurbish and validate automated dissolution & tablet testing equipment in line with SOPs
• Identify new customers or new market segments that could become long term accounts
• Build and maintain relationships with existing and potential customers to allow continuation of business and win incremental business
• Perform onsite duties including, service, validation, repair, accurately and in a timely fashion
• Complete and submit all paperwork to the admin team
• Promote the company’s brand and range of services where applicable
• Manage and be accountable for stock allocated to the service call
• Provide remote support via phone and email to customers where requested
• Maintain knowledge of the products and services