Field Service Engineer - Florence, KY | EXPLORATORY
at Packsize LLC
Florence, KY 41042, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Jun, 2024 | USD 70000 Annual | 18 Mar, 2024 | N/A | Good communication skills | No | No |
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Description:
TRAVEL REQUIREMENTS
- All work is performed remotely at customers’ facilities
- Available on-call
- Overnight travel often required
Responsibilities:
ABOUT THE ROLE
A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.
WHAT YOU’LL DO
- Scheduling tasks at customer job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Performing routine maintenance and emergency services as they arise
- Continuous learning, including customer operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
- Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Engineering Design / R&D
Customer Service
Graduate
Proficient
1
Florence, KY 41042, USA