Field Service Engineer, GIRMS

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

THE JOB:

Discover impactful work as our new Gas Isotope Ratio Mass Spectrometry Field Service Engineer (GIRMS FSE). You will be responsible for delivering service activities (including Installations, Repairs, Maintenance Services, Tech Support etc.) for Unity Lab Services, supporting our diverse GIRMS product portfolio (incl. Delta Q, MAT 253 and associated peripherals) across UK for the purpose of delivering:

• A high level of customer service resulting in customer happiness
• High first-time fix rates and low mean time to repair
• Low repeated call rates

In addition, you will support our overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes, and practices.
This is a field-based role with a territory covering UK and Ireland (some EMEA based travel may also be required). You will be travelling on the road within your territory 5 days per week and will be away from home Monday to Friday most weeks. We are specifically looking for candidates based in England or Wales.

WHO WE ARE LOOKING FOR:

• Background in Electronics/Chemistry/Physics/Engineering or related subjects
• Minimum 1-3 years’ of experience servicing analytical equipment. Equivalent applications specialist or end user experience will also be considered as valuable experience
• Some knowledge of inorganic mass spectrometry an advantage, but not essential
• Strong problem-solving skills
• The ability to balance multiple tasks with different priorities
• Excellent interpersonal, self-motivational and negotiating skills
• Proficient levels of PC literacy
• Valid UK Driving Licence
• Willing and able to travel 5 days per week within territory, Monday to Friday away from home
• Good English skills, both verbal and written. Ability to work across all levels, functions, and regions

ABOUT US:

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

WHAT WILL YOU DO?

• Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines
• Specific product support to be given on GIRMS product portfolio (incl. Delta Q, MAT 253 and associated peripherals) (80%)
• Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback
• Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible. Follow our ethical business conduct guidelines
• Enable the customer’s success through their partnership with Thermo Fisher Scientific. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%)
• Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%)
• Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%)
• Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%)

Discover impactful work as our new Gas Isotope Ratio Mass Spectrometry Field Service Engineer (GIRMS FSE). You will be responsible for delivering service activities (including Installations, Repairs, Maintenance Services, Tech Support etc.) for Unity Lab Services, supporting our diverse GIRMS product portfolio (incl. Delta Q, MAT 253 and associated peripherals) across UK for the purpose of delivering:

• A high level of customer service resulting in customer happiness
• High first-time fix rates and low mean time to repair
• Low repeated call rate