Field Service Engineer - Heidelberg Area

at  Epredia

Service Support Representative - German and Dutch
Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win. 

POSITION OVERVIEW:

Are you passionate about delivering exceptional service in the medical device industry? Join our team as a Field Service Engineer and receive in-depth training on our anatomical pathology portfolio to become an expert. As a new member of our team, you will have the opportunity to work with and learn about our cutting-edge analytical instruments. If you are skilled in diagnostics, possess excellent problem-solving abilities, and thrive in a dynamic environment, we want to hear from you!
Location: Heidelberg-Region (and Baden-Wuerttemberg)

QUALIFICATIONS & SKILLS:

Professional background/qualification in Electronics/Engineering or related subjects.
3-5 years’ Field experience servicing analytical equipment or equivalent devices.
Willingness to travel to the UK for training opportunities.
Excellent German and very good English skills, both verbal and written.
Clean Driving License

Perform all pre-planned and ad-hoc Service activities in line with internal procedures and customer regulations.
Provide responsive telephone support and diagnostics as well as on-site Services.
Provide VDE 0701/0702 safety testing’s at customer devices with proper documentation.
Optimize your working schedule and manage technical escalations.
Actively promoting our contract products.