Field Service Engineer I

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

EDUCATION

• High school diploma or equivalent required.
• AS degree in Sciences, Engineering, Electronics or equivalent work experience. Military or trade school equivalency will be considered.

EXPERIENCE

• 1+ years of experience desired.

KNOWLEDGE, SKILLS, ABILITIES

• Background in Chemistry or Biochemistry preferred
• Experience working in a regulated environment preferred
• Experience with chromatography preferred.
• Must have strong social skills.
• Effective interpersonal skills and establishing good customer rapport are crucial.
• Proven track record to diagnose and resolve problems on sophisticated electronic, mechanical, and optical instrumentation in a commercial scientific laboratory environment.
• Ability to read, interpret and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams.
• Proven ability to sell Thermo Fisher Scientific value-based service solutions preferred.
• Basic instructional abilities (Field Services employee mentoring and customer training).
• Demonstrated ability to manage and lead technical staff in order to achieve goals, evaluate and resolve complex technical problems. Ability to motivate, energize, and retain key staff by direct interactions with supervisors and staff.
• Ability to schedule and work independently, and as part of a group, to accomplish individual and team objectives.
• Independently resolve routine customer satisfaction issues.
• Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement.
• Use of prescribed PPE to perform work function safely.
• Ability to prioritize service requests and produce clear and concise documentation
• Maintain a valid driver’s license and safe driving record.
• Ability to travel up to 50% overnight domestic travel within an assigned territory or other areas as required.
• Ability to work overtime and/or outside regular business hours, and/or on-call work
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

Please refer the Job description for details