Field Service Engineer II (Mass Spec) - Seattle, WA

at  Thermo Fisher Scientific

JOB DESCRIPTION

We have an exciting new job opportunity working for the world leader in the scientific community! Would you like to work remotely? We are looking for multifaceted individuals who can resolve problems and work directly with clients whom you will form interpersonal relationships with over time.
Territory: Up to 75% travel within the Pacific Northwest; working from home office

Experience & Responsibilities

• Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer (MS) equipment at customer labs.
• Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software
• Train customers on instrumentation and software
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Regularly attend factory provided technical and service training on newest innovative products developed by Thermo Fisher Scientific.
• Must be team focused while working in conjunction with Service and Sales teams
• Review customer data and run factory protocols to troubleshoot instrumentation
• Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.

Preferred Experience

• Review technical bulletins and factory communications to stay up to date.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Provide accurate and timely completion of service reports, expense reports and other administrative tasks.
• Benefits include: Company car, cell phone, and laptop computer are provided

Minimum Education & Experience Requirement:

• High school diploma or equivalent required.
• 2+ years of laboratory instrument maintenance experience.
• Bachelors degree preferred or equivalent work experience

At Thermo Fisher, we offer competitive benefits and opportunity to advance within the company! We understand the need for growth and support a wide range of career building programs. We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that can’t be matched. It is our goal to foster a positive work life balance which you will be happy to retire in.
We were named Best Place to Work for Disability Inclusion in 2021 after our 5th consecutive year of receiving a perfect score. In 2021, we were also named Best Placed to Work for LGBTQ+ Equality for the seventh consecutive year. Establishing an inclusive culture is critical to empowering our colleagues so they can contribute their best ideas and bring their true selves to work each day.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific). A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

• Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer (MS) equipment at customer labs.
• Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software
• Train customers on instrumentation and software
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Regularly attend factory provided technical and service training on newest innovative products developed by Thermo Fisher Scientific.
• Must be team focused while working in conjunction with Service and Sales teams
• Review customer data and run factory protocols to troubleshoot instrumentation
• Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs