Field Service Engineer II- remote in the Waltham, MA area

at  Thermo Fisher Scientific

EDUCATION

• Associate degree in Electronics or Engineering or High School Diploma or GED equivalent with 3 years of experience in analytical instruments
• Bachelor’s Degree in Chemistry, or Electromechanical Engineering preferred
• EPA Certification preferred
• Accredited trade school certification- HVAC/R or Electronic Technician preferred

EXPERIENCE

• A minimum of 3 years of experience in field service, Depot repair, manufacturing facilities or equivalent, servicing analytical instruments or laboratory equipment, etc.
• Experience in customer-facing positions preferred.
• Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus
• Experience working with basic test equipment such as DMM, tachometer, and temperature devices, including hands-on refrigeration experience is preferred
• Ability to operate computers, smartphones, and related software efficiently
• Effective interpersonal skills; ability to prioritize multiple priorities with minimal direction
• Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources

KNOWLEDGE, SKILLS, ABILITIES

• Action Oriented – takes on opportunities and challenges with a sense of urgency, high energy, and enthusiasm, and consistently meets deadlines
• Strong Customer Focus – builds positive relationships and delivers customer-centric service
• Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day
• Ability to drive frequently within the territory and travel overnight if required
• Maintain a valid driver’s license and a safe driving record
  At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

• Repair, install, and maintain a line of process water analysis instruments, and a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed
• Schedules and completes detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment
• Provide onsite service training to operators and site personnel
• Submit expenses and manage trunk stock inventory in a timely and accurate manner
• Document daily service actions through the company work order database
• Maintains courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service events (status, cost, scheduling, etc.)