Field Service Engineer II, Semiconductor Business

at  Thermo Fisher Scientific

EDUCATION

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2+ years of equivalent combination of education, skills and experience

EXPERIENCE

4+ years of proven experience:

• Operating, solving, repairing and calibrating sophisticated analysis systems such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV) a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.

KNOWLEDGE, SKILLS, ABILITIES

• Required to read, write, and speak English fluently.
• Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Demonstrated ability to be detail oriented, problem solver, promote team environment.
• Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Literate in Windows software environments
• Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.
• Ability to read and interpret schematics
• Ability to partner effectively with customers
• Strong Interpersonal communication, collaborations, time management, problem solving and customer service skills
• Consistent record for fixing systems and subsystems down to component level
• Familiar with UHV phenomenon and technology
• Must be willing to travel 0-25% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel
• Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
• May require proof of Covid-19 vaccination.
• Extensive walking may be required.

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Successfully complete technical training, as required
• Complete and submit field service reports on assigned tools
• Perform Preventive Maintenance tasks
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Align with application scientists to collaborate on outstanding solutions to meet our users challenges
• Must maintain Thermo Fisher Scientifics’ Four-I Values.