Field Service Engineer, Injection Molding

at  KraussMaffei Corporation

From a pioneer to a market leader in the US.
In 2016, the US subsidiary KraussMaffei Corporation celebrated its 50th anniversary in the USA. Since it was founded in 1966, the American subsidiary has become one of the leading manufacturers of plastics processing machines on the North American market. We now very successfully support our customers - many of whom are long-standing - in all three technologies including injection molding machinery, reaction process machinery, and extrusion machinery, as well as integrated automation solutions.

SUMMARY

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment.

REQUIRED EDUCATION AND EXPERIENCE

• Successful completion of high school, or equivalent
• 3-5 years of related experienced in a manufacturing environment or technical field
• Competency in workflow software (MS Office, Innosoft, Concur, SAP)

WHY WORK FOR KRAUSSMAFFEI?

• Remote hybrid work schedule
• Global visibility and training opportunities
• Top notch medical, dental, and vision insurance
• Short and long-term disability coverage
• Generous 401k match and immediate 100% employee contribution vesting
• Start with 3 weeks of PTO
• 11 paid holidays and December holidays shutdown
• Up to $10,000/year in tuition reimbursement
• Certification and professional membership sponsorships
• Big name supplier discounts
• AVI MarketC and entertainment in break room

Krauss-Maffei Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

ESSENTIAL RESPONSIBILITIES

• Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
• Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• The employee must frequently lift and/or move items over 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to work in a constant state of alertness required