Field Service Engineer (m/f/d) – German-speaking

at  Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Field Service Engineer (m/f/d) you will be responsible for carrying out installation, emergency repair, preventive maintenance and performing retrofits and upgrades on Alcon surgical equipment within the assigned territory in Switzerland. In addition, you are expected to negotiate service agreements towards meeting and/or exceeding sales goals.

In this role, a typical day will include:

• Perform corrective and preventive maintenance, retrofits, upgrades, and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining accurate and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house team including other Field Service Representatives as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote/sell service contract offerings to customers and assist Sales in selling service agreements to customers within the assigned territory as needed.

• Perform corrective and preventive maintenance, retrofits, upgrades, and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining accurate and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house team including other Field Service Representatives as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote/sell service contract offerings to customers and assist Sales in selling service agreements to customers within the assigned territory as needed