Field Service Engineer

at  Mantech

BASIC QUALIFICATIONS:

Bachelors Degree and at least 4 years of relevant experience to include the following: (additional years of experience may be substituted in lieu of degree)

• Experience with one of more: fault management, configuration management, and WAN maintenance.
• Expertise in one or more of the following: IP routing, Optical, Crypto, Network
• appliances (WAN acceleration, etc.)
• Ability to work in a team focused, dynamic environment
• Experience in fabrication of serial, cat6, coax, fiber and DC power cable fabrication for equipment installations, modifications, and upgrades.
• Experienced with major vendors, i.e. Sycamore, Ciena, Juniper, Promina, Cisco.

PREFERRED QUALIFICATIONS:

• Manufacturer certifications for vendor specific equipment (i.e. CISCO, Juniper, etc.)
• DoD 8570 IAT Level II Certification (Security+CE or equivalent or higher certification)

• Performing installation / removal / upgrade / interface actions associated with network components at user locations.
• Inventorying shipments, installing racks, equipment, infrastructure and providing redline installation documents and completion reports.
• Facilitating and finalizing all aspects of site acceptance.
• Providing fault isolation in a data communications network.
• Activating / deactivating network components according to established schedules.
• Interfacing with users and/or network vendors.
• Coordinating with users, site/base support, security offices and or facilities personnel, network manager(s) and controllers, long haul and local carriers for site access, installation, cutover, activation, deactivation, planning and execution.
• Providing functional guidance, supervision, technical support, training and quality assurance / quality control to Associate and Intermediate personnel.
• Supporting senior staff as required and ensures customer requirements and project milestones are met.
• Providing fault isolation in a data communications network.
• Identifying, troubleshooting and resolving malfunctions in order to bring new platforms into the operational network.
• Supporting transition of services and products to ensure compliance with DISA contract requirements.
• Installation of DISA’s IP based (classified/unclassified) LAN/WAN, DWDM and SONET networks whether it be hardware or software upgrades/fixes, on routers, switches, long haul transport, servers, cryptographic systems and other IT equipment.
• Troubleshooting circuits from fractional T1’s up to OC-1920 (100G)’s using various types of test equipment.
• Assisting DISA and other end users in troubleshooting and recovering systems and files; installing operating systems, network systems, applications, and testing head to head running BERT tests across the path, checking framing, line coding, protocols, Sonet, and IP.
• Utilizing OTDR and OSA test equipment to troubleshoot / analyze long haul fiber and DWDM circuit outages.
• Perform detailed and technically in-depth site survey functions at user locations as required in order to assess / analyze site preparedness, develop installation plans, minor installation parts lists and associated cost estimates.
• Coordinating with users, site/base support and or facilities personnel, network manager(s) and controllers, long haul and local carriers for installation, cutover, activation, deactivation planning and execution.
• Performing installation / removal / upgrade / interface actions associated with network components at user locations.
• Facilitating and finalizing all aspects of site acceptance.
• Supporting senior staff as required and ensures customer requirements and project milestones are met.
• Performing a variety of difficult assignments associated with monitoring and controlling computer operating systems.
• Supervising and managing the daily activities of configuration and operation of business systems.
• Optimizing system operation and resource utilization and performing system capacity analysis and planning.
• Setting up and maintaining the following devices / vendors: CISCO, Juniper, Safenet, Ciena, and Sycamore.
• Analyzing system faults and troubleshooting and running diagnostic tests on operating systems and hardware to detect problems.
• Evaluating and installing developed software during various phases of testing.
• Reviewing and preparing documentation for systems, tests and installation of software.
• Investigating and recommending methods and techniques for obtaining solutions.
• Initiating preventive maintenance on the operating systems as well as repairs to system / environment problems.
• Administering systems / environment solutions for multiple projects with varying schedules.