Field Service Engineer | Medical Equipment | Healthcare | Eunos, East

at  Trust Recruit Pte Ltd

JOB DESCRIPTION

Our client is a market leader in the field of clinical laboratory testing and health information technology products and services – supplying laboratories, hospitals, and healthcare organizations worldwide.
We are looking for individuals with experience in technical servicing of lab or medical equipment.
✔ Willing to commit to 24hrs standby rostering on a weekly rotational basis and be prepared to be activated anytime in the event of technical downtime
✔ Competitive allowances will be given for OT, standby and activations

REQUIREMENTS

• Degree or Diploma in Biomedical/Mechatronics/Electronics Engineering or equivalent.
• At least 3 years of relevant experience in the IVD market or in technical support/field service experience handling biomedical equipment, medical devices, or related medical products.
• Must be PC literate and able to provide technical support for IT products.
• Resourceful with good communication and interpersonal skills, including presentation to diverse audiences.
• Excellent analytical and troubleshooting skills.
• Result-oriented and creative in problem-solving skills.
• Effective team player as well as able to work independently.Perform 24/7 standby duties.

• Ensure high customer satisfaction with business’s products through preventive and corrective support functions.
• Plan corrective and preventive action visits for the customers in Singapore.
• Provide technical support to local customers in Singapore as required.
• Adhere to procedures and processes to meet department’s Key Performance Indicators (KPIs).
• Report issues and customer feedback to supervisor or regional support team monthly.
• Review and maintain spare parts at own location to support local operations.
• Guide and mentor new local engineers.
• Provide 24-hour standby support for local customers on a weekly rotational basis.