Field Service Engineer

at  National Veterinary Associates

Job Description
Field Service Engineer
Do you love animals and the people who love them? Are you passionate about joining an organization with a clear and inspired purpose? Make your love of animals into the career of a lifetime.
You’re in your groove juggling multiple balls and you’re always striving to exceed customer expectations. You also have a thirst and desire to grow in a rapidly changing and evolving environment? NVA Canada is looking for a Field Service Engineer to join our growing IT team and business. This is a mission critical support position that directly influences desktop infrastructure and specializes in PC setup and troubleshooting. You will work within our small but agile team that will service our site, hospital, administrative, and operational staff.
Reporting to the IT Manager, you will be a quick learner with good communication skills, taking responsibility for converting legacy hospital infrastructure and system to meet NVA Canada’s modern standards. You will be working primarily independently so responsibility and autonomy are strong requirements. This one-year Field Service Engineer contract role will travel to different facilities nationwide to install, configure, troubleshoot, and maintain our IT systems. You will be knowledgeable and professionally answer customer questions about product features, issues, and upgrades. Our team grows and changes rapidly, so you have an innate sense of urgency, ability to multi-task and prioritize to be successful!

What you’ll need:

• Typically requires 4+ years of related field services experience.
• Proven experience on windows server domain migration, hardware and admin, raid arrays, server roles, server migration, virtualization, AD, DNS, DHCP, GPO, file, and print
• Experience with L2/L3 networking, AP’s, firewalls, VLAN’s.
• Advanced ability to diagnose problems and develop thoughtful and appropriate solutions.
• Ability to lift 40-60 lbs safely
• Valid G license & insurance
• Quick learner with good communication skills

What you’ll do:

• Frequent travel across Canada for 1–2-week installation projects
• In the office (Oakville location) to prepare and ship servers, computers, and network hardware.
• Expectation that you’ll manage own projects under direction.
• Self-motivated and self-directed, initiative is a requirement for this lean team.
• Be an ambassador for IT, working across NVA and with clients, to provide effective communication on IT matters.

Who you are:

• Punctual, the ability to meet deadlines, and a good grasp and use of common courtesy and appropriate manners.
• Works well with colleagues, customers, and supervisors, demonstrating exceptional customer experience and empathy.
• Proven advanced analytical and problem-solving abilities.
• Ability to work individually and in teams. Knowing when to lead and when to follow and how to make a positive contribution to the team.

Who we are:
National Veterinary Associates ("NVA") is the largest private owner of freestanding veterinary hospitals, pet resorts and specialty pet hospitals in the United States and Canada. Each general practice hospital, specialty hospital and pet resort operates under their own brand. With recent rapid growth locally, NVA Canada is looking for dynamic people with the ability and knowledge to manage the operation today and tomorrow, while also looking to scale support for a much larger and complex growing organization.
A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a support centre and community that cares for the care giver and is dedicated to the love of animals and the people who love them.
At NVA Canada diversity and inclusion are an important part of our everyday reality.
We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

• Frequent travel across Canada for 1–2-week installation projects
• In the office (Oakville location) to prepare and ship servers, computers, and network hardware.
• Expectation that you’ll manage own projects under direction.
• Self-motivated and self-directed, initiative is a requirement for this lean team.
• Be an ambassador for IT, working across NVA and with clients, to provide effective communication on IT matters