Field Service Engineer (North Region)

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

JOB REQUIREMENTS

• Participating in 24 hr on-call (where required)
• Lone-working
• Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence

• Install, service, repair and maintain products, distributed by Baxter/Hillrom .
• Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
• Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
• Responsible for maintaining and documenting the assigned calibration equipment
• Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
• Be the technical expert and support for customers, account managers and engineers. This includes being the technical escalation point for the designated product group
• Provide technical feedback into contracts & tender submissions
• Review critical metrics regularly and adapt the working practices to ensure service level is maximised