Field Service Engineer - NSW

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

• Career growth opportunities for Electrical / Electronics Engineers
• Customer focussed role
• Supportive and diversified team

As a Field Service Engineer, you are required to:

• actively involve with the Senior Account Management Teams and participate in regular team meetings to capture and report all field activities undertaken, including all labour and travel incurred via CRM system
• ensure the timely pre-installation inspection and installation of Roche and other analytical systems working hand in hand with Regional Service Manager, Application Specialist and Senior Account Management Team to ensure successful installations occur.
• ensure all Preventative Maintenance is carried out in a timely manner as per the manufacturer’s guidelines and notify Regional Service Manager for any overdue Preventative maintenance, and ensure any ongoing instrument problems or issues are communicated to all concerned.
• ensure Spare Part Management and Boot Stock Accuracy, and identify any training deficiencies and inform the Regional Manager.
• promote of all safety, health, and environmental policies and procedures to ensure the safety, health and wellbeing of all employees and visitors.
• ensure compliance with all Roche Processes as documented in policies and procedures, Roche Code of Conduct and Industry Code/s of Practice

The Service support is primarily provided for instruments located within NSW, however, on occasion there will be travel regionally and interstate as required.
This service is provided based on hours of employment being typically 9 a.m. to 5 p.m. Monday to Friday, and with a requirement to participate in a rotating On-Call Roster to cover the out of hours’ service requirements from 5 p.m. to 9 a.m. Monday to Friday and 24 hours Saturday and Sunday.