Field Service Engineer - Pipette Device

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Administer and perform calibration/maintenance/minor repair on customer-owned pipette units for various customers in locations throughout the United States.
Create and maintain strong customer relationships via superior service in the field. When not in the field, the individual will assist in the service/calibration depot with maintenance, and calibration of customer-owned lab equipment.

EDUCATION

• High School Diploma or GED equivalent

EXPERIENCE

• 2+ years’ experience in Field Service.
• High proficiency in technical trouble shooting and repair.
• Experience in customer relationship management.
• Excellent computer skills including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)
• Ability to learn and use CRM applications.
• Strong oral and written communications skills.
• Ability to operate independently, with initiative, and good business judgment.
• Strong organizational and time management skills.
• Ability to write reports, business correspondence, and procedure manuals.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Work environment includes but not limited to performing tasks within Thermo Fisher Depot, Lab, Cubicle, or various Customer Sites
• Ability to travel overnight 65%+ annually and may include overnight travel up to 10 consecutive days. Position covers all USA.
• Ability to lift and/or move up to 50 pounds from ground to desk height with assistance if needed.

Please refer the Job description for details