Field Service Engineer

at  Revvity

• Revvity is seeking a Field Service Engineer to support our InVivo product line who will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area. This area covers: Western PA, VA, DE, MD, DC, WV and OH.
• You will need the ability to travel by air, vehicle and/or other means of transportation as business requires and must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation.Summary:Revvity’s purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. Every day, Revvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism.Key ResponsibilitiesEnhance the Customer Experience
• Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Deliver customer familiarization for instrument operation and maintenance
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and applications Support your Team
• Support the local instrument sales representative(s) to help secure new instrument orders
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organizational awareness of other functional groups and product lines Drive Organizational Growth
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance Revvity’s value proposition to the customer
• Enhance Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

BASIC QUALIFICATIONS:

• Bachelor’s degree
• 2+ years of laboratory and/or field service experience in troubleshooting, repairing, and providing qualification services on instrumentation

OR

• Associate degree
• 4+ years of laboratory and/or field service experience in troubleshooting, repairing, and providing qualification services on instrumentation

OR

• High school diploma/GED
• 6+ years of laboratory and/or field service experience in troubleshooting, repairing, and providing qualification services on instrumentation

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or military experience
• Experience with optical imaging, fluorescence, X-Ray/CT and motion control systems preferred.
• Excellent organizational and communication skills.
• Strong Windows operating system knowledge.
• Strong electro-mechanical skills.
• Ability to troubleshoot over the telephone and in the field.
• Must be comfortable speaking to a group in a training setting.
• Experience in MS-Office and SAP CRM, and ServiceMax.
• Ability to work in a team environment and to meet deadlines is required.

PHYSICAL REQUIREMENTS & EXPECTATIONS:

• Ability to frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.
• Travel expected to be 60 -80% of the time.

Please refer the Job description for details