Field Service Engineer - South East

at  Global Payments

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

KEY ACCOUNTABILITIES

• Installation and commissioning of company products.
• Carry out Service maintenance call outs to the required.
• Develop positive customer relationships/experiences
• Schedule and Prioritise daily service trips.
• Management of personal spare parts and new devices for deployment
• Stock auditing
• Perform User Acceptance Tests in both the test and production environment to confirm the operational and user experience on new product functionality
• Advise management regarding customer satisfaction reports, product performance, and suggest product improvements.
• To ensure the business provides a high quality, flexible services solution to our customers;
• To create & maintain accurate documentation on all activity
• To investigate and resolve issues and escalations;
• Responsible for compliance and process adherence
• Interface with other internal departments (e.g. customer services) as required ensuring that customer and team issues are resolved to their satisfaction
• To carry out any other duties which may reasonably be expected/requested

SKILLS

• Knowledge of Routers, GPRS networks and analogue phone line and networking
• Needs to be able to work as an individual but also as a part of a team with fellow Engineers and support staff to resolve unusual issues that may occur.
• Adaptable and Flexible under different scenarios
• Needs to be able to work as an individual but also as a part of a team with fellow Engineers and support staff to resolve unusual issues that may occur.
• Effective at building positive relationships with key stakeholders and customers;
• Excellent communication both written and verbal;
• Ability to work to short deadlines and rapidly changing priorities;
• Computer Skills – including Microsoft Office suite, internet & e-mail;
• Commercial awareness – e.g. business processes and managing relationships; managing risk & costs; value for money;
• Excellent customer care and attention to detail;

EXPERIENCE

• At least 2 years within an IT or Logistics environment involving Field Operations.

Please refer the Job description for details