Field Service Engineer - Thermal

at  Alfa Laval

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.
Who you are
You thrive by combining your technical skills with your natural good way of quickly building trust with customers when giving advice. You also have a good ability in understanding the needs of the customer. You work as good independently as you do as part of a team as you will often be performing work together with Sales colleagues and other Field Service Engineers. You are curious with an appetite to learn and explore a work life with a high degree of travelling.
About the job
You will be part of our Field Service team in Australia, but based in Sydney. The main purpose of this position is to execute service on Gasketed Plate Heat Exchangers (GPHE).

Key tasks:

• Undertaking servicing, performance Audit on Alfa Laval thermal products (GPHE & compablocs) at customer site across Australia.
• Perform equipment audit at site and preparation of technical reports and generating service sales lead.
• Identifying upgrade and service opportunities and closely working with Sales / technical team to convert it to business opportunities.
• Closely work with sales in identifying potential installed base and developing equipment audit plan and ensure timely execution of the project with support of Coordinator and Service operation Management.
• Conduct training to customer and internal colleagues and participate in techno commercial discussion when required.
• Perform maintenance services on rotating equipment (HSS and Decanter) at customer sites.
• Acquire up-to-date technical knowledge about products and applications by participating in eLearning, mentored trainings & collaboration with Central colleagues.
• Responsible to meet deadlines and set KPI’s for Field service.
• Receive/gather customer insight and feedback and communicate/act on the same.
• Effective utilization of Alfa Laval soft tools and service helpdesk

What you know

• You hold a mechanical educational background in combination with industrial process knowledge and mechanical understanding
• Experience within GPHE is an advantage but not a demand
• Driver’s license is a prerequisite for this position
• Excellent communication skills in English both spoken and written is a prerequisite for this position.

• Undertaking servicing, performance Audit on Alfa Laval thermal products (GPHE & compablocs) at customer site across Australia.
• Perform equipment audit at site and preparation of technical reports and generating service sales lead.
• Identifying upgrade and service opportunities and closely working with Sales / technical team to convert it to business opportunities.
• Closely work with sales in identifying potential installed base and developing equipment audit plan and ensure timely execution of the project with support of Coordinator and Service operation Management.
• Conduct training to customer and internal colleagues and participate in techno commercial discussion when required.
• Perform maintenance services on rotating equipment (HSS and Decanter) at customer sites.
• Acquire up-to-date technical knowledge about products and applications by participating in eLearning, mentored trainings & collaboration with Central colleagues.
• Responsible to meet deadlines and set KPI’s for Field service.
• Receive/gather customer insight and feedback and communicate/act on the same.
• Effective utilization of Alfa Laval soft tools and service helpdes