Field Service Engineer

at  Thermo Fisher Scientific

At Thermo Fisher Scientific, each one of our 125,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission! Enabling our customers to make the world healthier, cleaner and safer.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
• Requires a minimum of 2 years of relevant instrument experience in field service engineering, experience working with Life Science equipment is desirable
• Proven IT skills, networking understanding and Linux proficiency
• Candidate must possess excellent people skills to represent the company in a professional manner.
• Exceptional communication skills as well as analytical and planning skills.
• Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
• Ability to adapt and thrive through organizational change and uncertainty.
• Embodies company 4i values of integrity, intensity, innovation, and involvement.
• Able to travel up to 25% of the time including interstate and international travel

• Perform professional on-site Installation and Commissioning of Thermo Fisher Scientific equipment and support other instrumentation as the need arises
• Train your customers in the accurate and safe operation of the equipment
• Visit Customer sites for regular Maintenance Services such as Planned Maintenance, Repairs and proactively resolve difficult Breakdowns.
• Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
• Interpret customers’ needs and take ownership for problem resolution
• Partner with local, regional and global specialist teams, use digital tools to provide remote resolution and improve the customer experience
• Proactively resolve difficult repairs by using the Service Escalation process and liaising with APJ and Global Service Specialists.
• Be a strong and efficient communicator with customers, our support teams and commercial teams
• Travel throughout a designated service region on short notice to support Thermo Fisher’s products
• Support customers in an on-call and after-hours capacity according to the Thermo Fisher policy and be remunerated accordingly
• Accurately maintain parts inventory, test equipment, tools, and technical data
• Ensure that critical metrics are met and achieve Customer Satisfaction objectives
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Discuss Life Sciences Service Products with customers and provide leads to Australasia Service Sales Rep as they arise.