Field Service Manager

at  Cummins Inc

SKILLS

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
Ensures accountability - Holding self and others accountable to meet commitments.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

EDUCATION, LICENSES, CERTIFICATIONS

Demonstrated role competence is required. College, university, or equivalent Bachelor’s degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.

EXPERIENCE

Significant level of relevant technical experience, including supervisory experience, required.
Manages field service operations for Regina & Saskatoon Saskatchewan, including staff on the FS Team.
Provide reports with timely and constructive performance feedback to develop employees and provide opportunities that enhance employee career growth.
Lead continuous improvement activities by reviewing, changing, and improving processes in line with customer expectations/organizational goals.
Regularly reviews key performance indicators for service operations, addressing issues and opportunities.
Establish positive and professional working relationships with key customers.
Travel required to manage the team, on site team visits, customer visits and safety tasks.
Job SERVICE
Primary Location Canada-Saskatchewan-Regina-Canada, SK, Regina, Cummins Western Canada
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Apr 5, 2024, 12:00:00 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 240002G7

Please refer the Job description for details