Field Service Representative

at  Elliott Company

BACKGROUND and EXPERIENCE

• Requires a Bachelor’s degree in Mechanical Engineering plus five to ten years of experience in the field of turbomachinery; or equivalent combination of education and experience.
• Strong mechanical, thermodynamics aptitude for rotating machinery, as well as commercial aptitude.
• Ability to read and understand drawings, technical documentation, blueprints, layouts and schedules.
• Ability to write technical documents.
• Knowledge of electrical and digital systems.
• Flexible so can cope with wide variety of problems, customers and site conditions.
• Must be willing to work in camps, on platforms and in non-industrialized countries. Tropical fitness is a must.
• Good communication skills. Profound knowledge of the English language, verbal and written.
• Computer skills – Microsoft Word, Excel, Projects, Lotus Notes.
• Advanced Supervisory Skills.
• Ability to lead discussions in training classes and meetings.
• Must be capable of representing Elliott and Ebar

PURPOSE OF THE JOB

• Under the direction of the Field Service Manager the Field Service Engineer III provides after sales service.
• Supervises the installation, commissioning, overhaul and troubleshooting of Elliott and other OEM equipment at customer’s sites, on his own, or under the direction of a Project Manager or Senior Service Engineer.
• Assures that work is carried out in accordance with the customer’s expectations or specifications while ensuring that safety, environmental and quality policies are adhered to.
• Produces service income for Elliott Company.

BACKGROUND and EXPERIENCE

• Requires a Bachelor’s degree in Mechanical Engineering plus five to ten years of experience in the field of turbomachinery; or equivalent combination of education and experience.
• Strong mechanical, thermodynamics aptitude for rotating machinery, as well as commercial aptitude.
• Ability to read and understand drawings, technical documentation, blueprints, layouts and schedules.
• Ability to write technical documents.
• Knowledge of electrical and digital systems.
• Flexible so can cope with wide variety of problems, customers and site conditions.
• Must be willing to work in camps, on platforms and in non-industrialized countries. Tropical fitness is a must.
• Good communication skills. Profound knowledge of the English language, verbal and written.
• Computer skills – Microsoft Word, Excel, Projects, Lotus Notes.
• Advanced Supervisory Skills.
• Ability to lead discussions in training classes and meetings.
• Must be capable of representing Elliott and Ebara

SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES

• Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, i.e. ensures that safety, quality and schedule are obtained.
• Adheres to instructions and guidelines as described in the quality and HSE management systems.
• Can be asked to assist in the quotation process for minor projects.
• Handles and coordinates technical issues of a project, such as installation, commissioning, troubleshooting or maintenance.
• Schedules and allocates personnel and material to execute work scopes, plans and prepares minor projects.
• Performs safety planning and detailing on minor projects.
• Performs the technical job preparation and planning.
• Conducts investigations of product trouble including performance problems and takes corrective action as directed by the Field Service Manager/Senior Service Engineer. May exercise independent judgment and corrective action plan depending on the nature of the trouble and availability of communication lines.
• Provides technical direction and assists Field Service personnel on other assignments as directed.
• Supervises, directs and controls customer personnel, hired labor and Service Representatives in the installation, start-up, repair or maintenance of equipment.
• Prepares and gives toolbox talks.
• Responsible for local purchasing.
• Participates in the training of customer’s and own personnel.
• Issues work method statements.
• Conducts experimental programs for development of modifications to field equipment.
• Acts in Site Manager’s capacity while directing work on Elliott equipment as well as on non-Elliott equipment.
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• Makes customer courtesy calls to check inventories and promote the sale of parts, inspect new shipments, and sell service in conjunction with the Service Sales Engineer.

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• Keeps Field Service Manager/Support Engineers promptly and thoroughly informed on all work performed, quality, performance and equipment problems, customer’s reaction to equipment, and future sales potential.

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• Keeps installation back charges from customers and/or mechanical contractors on a minimum through good judgment and prompt action.

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• Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.

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• Issues Service Reports promptly and completely noting particular instances with dates and names of persons connected with these events.

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• Promotes customer good will through effective communication and cooperation with customer’s personnel.

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• Assists in resolving Elliott’s liability in failure claims or checks validity of customer’s claims.
  
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