Field Service Representative

at  Thermo Fisher Scientific

EDUCATION:

Minimum requirement is post-secondary school diploma in electronics engineering or similar military certification. On the job experience and training may be accepted in lieu of these requirements.

EXPERIENCE:

• 2 years of experience in field service position.
• Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.
• Shown proficiency in multiple vendor product lines with minimal direction.
• Deliver excellent customer service skills.
• Strong electronic/electrical and mechanical troubleshooting skills preferred.

KNOWLEDGE, SKILLS, ABILITIES:

• Requires proof of Covid-19 vaccination.
• Mentor and train other colleagues with difficult service calls that require technical expertise.
• Ability to operate computers, smartphones and related software efficiently.
• Ability to work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation.
• Ability to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed.

• Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, water systems, cold storage (refrigerators and freezers) and other equipment as needed.
• Schedules and completes detailed preventative maintenance service to assure peak uptime of customer equipment.
• Understand customers’ needs to best promote service contracts, services, and new equipment. Accept training on various equipment and product lines to provide stellar service to our customers.
• Submit expenses and handle spare part’s inventory in a timely and accurate manner.
• Document daily service actions through the company work order database.
• Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.).
• Adhere to ISO 9001 and ISO 17025 standards for calibration and certification.
• Work well with numerous manufacturers for day to day warranty related instrument service.