Field Service Technician

at  Grimco Canada Inc

FIELD SERVICE TECHNICIAN

Do you want to work somewhere where the purpose is the people? At Grimco, your role as a Field Technician goes beyond just fixing printers; you’re a key player in our innovation. Your ideas and insights fuel the advancements that define us, shaping the future of printing technology. Joining our team means joining a community where your expertise is valued, your contributions are recognized, and your passion for excellence is celebrated. Be a part of something bigger at Grimco, where every day brings new opportunities to make a difference and leave your mark on the industry.

PREFERRED QUALIFICATIONS

• Previous experience in equipment installation/troubleshooting/technical support.
• Completed Post Secondary Education from an accredited college/university.
• Certifications for various HP and Epson hardware/software an asset.
• Valid Driver’s License and Personal Vehicle for travel to customer locations for service calls. (Car Allowance and Gas Card provided for work purposes)
• Valid Passport and ability to travel throughout Canada and the United States.
• Previous experience with ERP and CRM systems.
• Advanced/fluent skill levels of French required.

KEY RESPONSIBILITIES & DUTIES:

• Deliver post start up customer support relating to equipment operation and process performance.
• Perform preventative and corrective maintenance on company product lines.
• Provide advice in returning equipment to optimal performance.
• Inspect, install, troubleshoot, replace parts, and refurbish equipment to ensure equipment quality and performance to specifications.
• Responsible for technical advice to customers on methods to optimize equipment operation and process performance.
• Troubleshoot and resolve equipment operation and process problems reported by customers.
• Prepare reports documenting troubleshooting and warranty activities.
• Participate in the development of corrective actions improving equipment operation and performance.
• Travel as required to resolve operational or performance issues.
• Run on-site and remote diagnostics and support customers