Field Service Technician

at  Leidos

POSITION REQUIREMENTS:

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Preferably including certification in networking or systems integration (A+, CCNA, or similar)
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Minimum of 2+ years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment
• Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
• While direct supervision is not the primary responsibility of this position, there will be instances where supervision of others on a project basis may be required. Must be capable of leading small (4-6 members) cross functional teams of similar roles.
• Must be able to pass an in depth background check (TSA eQIP).

PHYSICAL/MENTAL REQUIREMENTS:

• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Must be able to lift/carry 50 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
• Must be willing to work on-call and off-shift as assigned and requested by district manager.
• Must be willing to work emergency support as needed and perform on-call responsibilities per specified schedule or as otherwise prescribed by district manager.

PREFERRED QUALIFICATIONS:

• BS degree in related field (industrial, electrical, electronic, mechanical). Equivalence achieved through comparative work and life experience is acceptable (8 years work experience in a related electrical or mechanical field service role).

• Must be able to respond to emergency and non-scheduled calls for service on a daily basis within established response time goals.
• Possesses a high level of technical knowledge on the company’s Trace, X-Ray and Multiplexing technologies.
• Mentors lower level FSTs in order to improve their skill and knowledge of the equipment to include on the job training (OJT).
• Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / locations.
• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• When needed, act as a liaison between the customer and other departments/functions with in the company.
• May be called upon to work on equipment that has little or no documentation or training.
• Completes all scheduled maintenance within required deadlines
• Reviews all logs and maintenance tracking systems for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays high proficiency in servicing
• Exercises every available measure to control and minimize costs while maximizing revenue.
• Travel, overtime and work hours other than Monday-Friday may be required.
• May be expected to assist in the preparation of operator and maintenance documentation, training, and may provide training to others as an instructor.
• Other duties as required.