Field Service Technician

at  Metso Outotec

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

INTRODUCTION:

Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
Metso is seeking a motivated, highly technical Service Technician to join our high achieving Service team. This role will play a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. This challenging role will be based in Henderson but will require frequent site travel.

Provide technical liaison services between customers, product divisions and sales personnel.
Provide hands-on mechanical service work in the field to Metso customers.
Perform technical evaluations and analyse equipment and machine component failures.
Promote products and services to customers
Promote the sales of OEM spare parts and wears material components
Supervise and oversee Field Service projects on customer sites
Complete field machine inspections per global and customer procedures. Escalate questions and analysis to Technical Support and Engineering
Prepare post site reports, time sheets and expenses after site visits
Support quotation work by providing scope of work, initial planning and costing information
Promote Technical Support value add and support Technical Support Teams
Support warranty process and Root Cause Analysis (RCA) where applicable
Trigger maintenance of CRM with Eq. operational information. Link Service Reports to equipment information in the Installed base
Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM