Field Service Technician NSW

at  Technogym

Field Service Technician NSW
Location:Sydney, NSW, AU
Function/Branch: Engineering
Type of contract: Permanent Employee
Our Company
Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!
Your Role
If you thrive working in the Services field and you are obsessed with client and user satisfaction, this is the position for you! One of Technogym’s goals is “Satisfying 100% of our customers and end-users.” Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere, everywhere.
We are looking for a problem-solving Field Service Technician who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
You must be based in Sydney Metro to be eligible for this role.

Your Impact

• Service and repair our equipment and digital solutions at our customers sites all over NSW
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues, to identify the proper parts to be used and determine the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate

About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 3-5 years’ experience in a similar role
• Degree or trade certificate with relevant experience
• Mechanical and electronic engineering skills as well as understanding of networking
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Repair business expertise
• Management of client requests and complaints
• values teamwork and is a very good communicator

Technogym is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

Please refer the Job description for details