Field Service Technician

at  Patterson

PATTERSON ISN’T JUST A PLACE TO WORK, IT’S A PARTNER THAT CARES ABOUT YOUR SUCCESS.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

JOB QUALIFICATIONS:

• Electronics diploma required.
• Valid driver’s license and in order required.
• Excellent organizational and problem solving skills.
• Motivated team player.
• Strong customer service skills.
• 2 to 3 years of experience in repair field in a dental/medical environment.
• Carpentry/plumbing/heating/electricity/electronics related experience required.
• Excellent communication skills, both written and verbal in English.
• Work proficiency in both written and spoken French.
• Knowledge of SAP platform is an asset.

• Determines the parts, supplies or tools required to complete service requests.
• Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
• Repairs equipment to manufacturer specs.
• Ensures the service commitments are met within standard response time.
• Work with Sales Representatives’ to present Maintenance Agreements to customers.
• Follow repair and manufacturer schedules for customers on Service Agreements.
• Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
• Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
• Trains customers on the use and basic maintenance of all equipment sold.
• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Manages inventory and restocks when necessary.
• Performs other duties as assigned.