Field Service Technician (Vancouver Regional Coverage)

at  PEAK TECHNOLOGIES

QUALIFICATIONS:

• Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
• Associate Degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
• Certification in information technology, process improvement, or similar disciplines is desired.
• Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
• Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Escalates issues discovered while performing required tasks to minimize customer disruptions.
• Prioritizes and handles multiple tasks simultaneously.
• Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
• Self-starter and motivated to perform effectively during times of high demand.
• Ability to work from home with minimal supervision or guidance.
• Must have a valid driver’s license and maintain a safe driving record.
• Must be able to lift 50 lbs without limitations or constraints.
• Be able to travel throughout the country.
• Be able to perform in high-pressure environments.
• Critical physical effort consisting of continuously standing, bending, and handling equipment.
• Exposure to limited amounts of noise and paper dust.
• Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.

• Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
• Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
• Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
• Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
• Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s, and resolution status.
• Regularly interact and build strong relationships with internal and external customers.
• Develop a working knowledge of Corporate and Service Department procedures and policies.
• Installs, maintains, and repairs FHE (forms handling equipment)
• Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
• Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serves as a positive role model in creative thinking and in focusing on quality work. Continuous training and self-development to learn
• Peak Technologies products and applications. Attend management-approved seminars and training sessions as requested.
• Complies with all safety policies, practices, and procedures.
• Performs other duties/special projects as assigned.