Field Services Specialist
About NRT
NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!
NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.
We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com.
Responsibilities of this individual entail hardware/software technical support, installation, troubleshooting, and training of the NRT solution for customers. The employee will be responsible for developing and maintaining customer relationships in their region and must be able to work independently. This position will report directly to the Field Technical Services Manager in Toronto, Canada.

Key Responsibilities

• Evaluate customer systems and procedures to best assist with the installation of equipment.
• Provide support on NRT equipment and services via phone, email, or in person.
• Interact with all levels of management and departments both internal and external.
• Conduct on-site and remote training of both technical and sales aspects of the products and services.
• Represent NRT’s image and brand professionally at all times with customers and partners.
• Extensive travel – up to 75%.

Qualifications and Skills

• Associate’s degree or equivalent from a two-year college or technical school and/or comparable work experience.
• At least 2 years of experience in PC hardware, software, and network troubleshooting.
• Proficient with Windows OS platforms (PC and Server) and Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
• Excellent customer service skills and a professional demeanor at all times.
• Above average written and verbal communication and time management skills.
• Ability to work independently and communicate effectively with all levels of professional staff.
• Prior experience with casinos or the development of products for the gaming industry is an asset.
• Applicants with A+ and other accredited certifications are highly considered.

Additional Requirements

• The incumbent may have to be licensed by Gaming Regulatory Commissions - criminal and financial background checks will be completed by the Company, with your consent.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation.

NRTTec

• Evaluate customer systems and procedures to best assist with the installation of equipment.
• Provide support on NRT equipment and services via phone, email, or in person.
• Interact with all levels of management and departments both internal and external.
• Conduct on-site and remote training of both technical and sales aspects of the products and services.
• Represent NRT’s image and brand professionally at all times with customers and partners.
• Extensive travel – up to 75%