Field Services Supervisor (LCMS) (Central Region)

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

KNOWLEDGE, SKILLS, ABILITIES

• Proven success as a mentor, coach, and team leader.
• Effective interpersonal skills and establishing good customer rapport are critical.
• Ability to prioritize planned service requests and produce clear and concise documentation
• PPI trained and certified, ideally an experienced process manager.
• Ability to work independently.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Ability to safely lift 50 Lbs with assistance on occasion.
• Ability to bend, squat, stretch, and reach, daily in a service function.
• Maintain a valid driver’s license and safe driving record.
• Technical background of instrument repair in a laboratory and/or field service setting.
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 90,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

The Field Service Supervisor is responsible for providing day-to-day management to a team of field service engineers, supporting and guiding the team to meet customer and service region objectives, and working closely with the Sr. Service Manager to lead all aspects of service support and customer relationship management in the region. In addition, the successful candidate will coach and mentor their team and may also help to deliver complete services on our CMD products.
Territory: up to 50% travel within territory - Central Region – TX, OK, MO, NE, IA, MN, IA, UT, AZ; remote candidate must live within the territory.