Field Services Technician II

at  City of Garland

Why Team Garland?
At the City of Garland, we believe that a career in public service is not just a job; it’s a calling. It’s an opportunity to serve others, make a lasting impact, and be part of meaningful projects that shape every aspect of city life.
Team Garland is dedicated to building the stage where the residents of Garland can each live their best life!
Whether you’re a seasoned professional or just starting your career, we offer professional growth opportunities and a supportive work environment that helps you reach your full potential. As a member of Team Garland, your skills and ideas are valued; we offer competitive salaries, comprehensive benefits*, wellness programs, and a healthy work-life balance.

If you are ready for a career that makes a difference, apply today!

• Benefits offered are subject to change and differ based on employment type

Summary
Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland.
Salary: Depends on qualifications and experience
Schedule: Tuesday - Friday 8:00am to 7:00pm, Four / Ten hour work days

Essential Duties and Responsibilities

• Disconnect and reconnect electric/water services.
• Install sleeves on back terminal ends of meter.
• Accurately and efficiently perform water/electric meter readings.
• Re-read electric and water meters upon customer requests.
• Re-check all disconnected utilities, as needed.
• May perform the duties of the Field Service Technician I, as needed.
• May train new hires on field service operations.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• 2 years related experience in meter reading and/or field operations

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications

Education/ Experience:

• 2-4 years experience meter reading and electric utility industry
• Class “D” water license preferred, not required

Knowledge, Skills & Abilities:

• Intermediate knowledge of electric/water meter(s) reading
• Intermediate knowledge of city street and address systems
• Intermediate knowledge of public contact techniques and principles
• Ability to provide excellent customer service
• Ability to work a flexible schedule and assignments
• Ability to work independently and meet deadlines
• Ability to work in a team environment

Licenses and Certifications

• Valid Class C Texas driver’s license

Physical Requirements / Work Environment
The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.
About Us
Team Garland consists of over 2,200 employees, spanning 700+ different roles! Garland is committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City’s Mission, Vision, and Value Statements and a commitment to public service. Team Garland makes a difference in the Garland community every day.
Vision
Garland’s vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community.
Mission
We are committed to preserve public trust, deliver quality services, promote economic growth, protect our community and enhance the quality of life for the good of our city and our future

• Disconnect and reconnect electric/water services.
• Install sleeves on back terminal ends of meter.
• Accurately and efficiently perform water/electric meter readings.
• Re-read electric and water meters upon customer requests.
• Re-check all disconnected utilities, as needed.
• May perform the duties of the Field Service Technician I, as needed.
• May train new hires on field service operations.
• Other duties as assigned