Field Support Consultant

at  Hewlett Packard Enterprise

Field Support Consultant
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

WHO WE ARE:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

JOB DESCRIPTION:

The Field Support Consultant will provide delivery support which includes break-fix, installations and proactive account support to the Australia Federal Government in Canberra. The successful candidate must have a minimum TSPV Government Security Clearance to be considered for this role.

ADDITIONAL SKILLS:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

HEWLETT PACKARD ENTERPRISE IS EEO F/M/PROTECTED VETERAN/ INDIVIDUAL WITH DISABILITIES.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories

• Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues.
• Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents
• Provide expert consulting on a specific technology, application, service offering or market segment.
• Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.
• Maintain high-level expertise in area of focus and stay abreast of future technology
• Lead Customer Expectation management as part of escalation process.
• Consult with executive customer management to achieve IT operations excellence.
• Contribute to tasks outside normal Mission Critical Support Specialist/Mission Critical account support or geographic (district or country) scope.
• Analyze the customer’s business, organization, and information systems needs.
• Develop and grow assigned customer account relationships with complex and strategic accounts.
• Act as trusted advisor in the consultant role for customer and the company’s sales teams.
• Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.