Field Support Engineer (Point Of Sales)

at  EPOINT SYSTEMS PTE LTD

REQUIREMENTS:

• Higher Nitec or computing-related discipline,
• Prefer experience in desktop support, Point of Sale & basic Networking.
• Min 1 year experience in Customer Support Environment will be advantageous,
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills,
• Have a positive attitude towards work and be willing to learn.
• Able to work under pressure and work independently, as well as being a good team player,
• Must be able to work in a fast-paced and dynamic environment,
• Willing to travel to multiple sites,
• Willing to work flexi hours and long hours, if necessary,
• Required to work on rotating shifts,
• Must be able to work on weekend & Public Holidays,
  Entry level candidates are welcome as On-Job-Training provide

• Provide 2nd level onsite or remote troubleshooting support in response to escalations from helpdesk.
• Consistently meet customer response/resolution times and objectives (SLA) as stated in the client’s support agreements with customers.
• Maintain a call log database system and ensure all unresolved problems are escalated to senior engineers.
• Attend to customer enquiries (phone/email) and follow-up with appropriate solutions. Coordinate with equipment vendors and 3rd party suppliers to resolve the problem.
• Provide installation/removal of POS
• Participate in Ad hoc projects when required.