Field Support Manager

at  Adient Aerospace LLC

Adient Aerospace is a Joint Venture between Adient and Boeing. Boeing brings a deep knowledge of Aerospace, and Adient is the world’s leader in automotive seating. At Adient Aerospace, it is our mission to deliver innovative seating design through precise operational excellence, resulting in a superior customer experience. We bring the right pieces together, in precisely the right way, at precisely the right time.
Adient Aerospace is looking for a Field Support Manager to join our team. We look for highly proficient individuals who are collaborative, value diversity, enjoy working as a team, and share our passion to succeed. We invest in our employees with opportunities for professional development and we offer competitive benefits.
Are you the right piece to complete our puzzle?

JOB SUMMARY

The Field support Manager is accountable for oversight of Adient Aerospace hardware quality and risk management throughout the product life cycle. This role provides independent oversight of the installed product, installation activities, parts management and product quality, and performance in the field to ensure that all requirements are effectively met. The Field support Manger will also provide analytics to Adient Aerospace on the efficacy and efficiency of the product and customer concerns. This position requires excellent teamwork and written/oral communications skills to effectively collaborate with various disciplines, suppliers and customers. The position requires sound technical judgment and problem-solving skills to generate innovative solutions and to adapt to failures and issues.
SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Serves customers by providing product and service information and resolving product and service problems.
• Maintains customer records by updating CMM’s, Training manuals, and parts needs.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential repairs or services to management by collecting customer information and analyzing customer needs.
• Prepares product for service bulletins or service letters by arranging needed information for customers to implement changes.
• Contributes to team effort by accomplishing related results as needed.
• Assures compliance with FAA regulations and quality standards.
• Manages the replacement order process for defective or OEM damaged components.
• Establish and maintain positive working relationships with customers through frequent oral and written communication
• Success criteria for this position will be submitting and presenting to senior management monthly program reviews and external customer quarterly program performance reviews.
• Applies training techniques to airline customers and others as required.
• Works with Airline supply chain teams on Adient spares.

EDUCATION:

• A High School Diploma or equivalent is required
• An Associate Degree, Trade/Technical Certificate, and or Bachelor’s Degree is preferred

Experience:

• 3+ years of direct experience is required.

SKILLS:

• Technical capacity, problem solving/analysis, leadership, project management, initiative, time management, and communication proficiency

LANGUAGE SKILLS

• Ability to communicate clearly and effectively in English, both verbally and in writing.

• Serves customers by providing product and service information and resolving product and service problems.
• Maintains customer records by updating CMM’s, Training manuals, and parts needs.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential repairs or services to management by collecting customer information and analyzing customer needs.
• Prepares product for service bulletins or service letters by arranging needed information for customers to implement changes.
• Contributes to team effort by accomplishing related results as needed.
• Assures compliance with FAA regulations and quality standards.
• Manages the replacement order process for defective or OEM damaged components.
• Establish and maintain positive working relationships with customers through frequent oral and written communication
• Success criteria for this position will be submitting and presenting to senior management monthly program reviews and external customer quarterly program performance reviews.
• Applies training techniques to airline customers and others as required.
• Works with Airline supply chain teams on Adient spares