Field Team Controller (Telecommunications)

at  Pillango Placements

QUALIFICATIONS

• Matric, Diploma and or further studies
• Experience having worked in installations and maintenance
• Experience leading and inspiring a team of passionate individuals
• Experience in operations and project management
• Computer literate with the ability to work on excel and other internal software

EXPERIENCE

• Minimum of 2-3 years of experience in the telecommunications industry
• Entrepreneurial flair and good knowledge of operations management
• Sound technical industry knowledge (specific to Wi-Fi or Fibre)
• Effective decision-maker and creative problem-solving

• Plan tickets for teams every day (project management)
• Manage numerous teams and track daily tickets
• Manage customer and employee grievances
• Sometimes go into the field - liaising with comm pole landlords and users
• Quality assurance of field teams’ work
• Performance management of field team technicians
• Oversee that teams have completed summaries
• Close tickets
• Vehicle management (rentals, inspections etc.)
• Training of field team technicians - when required
• Ensure M-files/any relevant system in use is up to date and clean out any backlogs
• Maintain Excel sheets and ensure they are up to date / reflect reality
• Boost the team morale (team building)
• Assist Head of People/Talent Acquisition Manager with recruitment - Field Team Technicians
• Collaborate with the Head of Customer Engagement to streamline processes, teamwork, and synergy between management and teams
• Managing the booking in and out of tools
• Collaborate with the Head of Customer Engagement to develop training material for field teams (interfacing with clients)
• Collaborate with the People department on any misconduct or poor work performance-related incidents
• Execute general operational duties applicable to your are