Field Technical Specialist - ACT/NSW-

at  Abbott Laboratories

Welcome to Abbott! We’re glad you’re here. We create better, healthier lives every day at Abbott, and we invite you to be part our journey.

ABOUT US

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
The Field Technical Specialist role is an excellent opportunity based in Canberra, ACT covering territories in ACT and NSW in our Cardiac Rhythm Management team.
This role is responsible for providing technical expertise at implant/follow up and troubleshooting. As well as supporting Territory Managers and clinicians at Pacemaker and Implantable Cardioverter Defibrillator (ICD) clinics.

MINIMUM EXPERIENCE/QUALIFICATIONS REQUIRED

• Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
• Expert communication skills and customer service skills.
• Experience using Microsoft Office Suite i.e. Word, Excel, PowerPoint

CAPABILITIES

Abbott First – Servant Leadership; Ownership; Transparent; One Team; Judgment
One Step Ahead – Insight Driven; Decisiveness; Anticipatory Problem Solving
Play to Win – Drive the Market; Strategic; Results Focused
Powered by People – Build Trust; Coach & Develop; Create Culture; Inclusive
Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.
In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable

• Attend field visits to observe device implants and checks with colleagues.
• Support implantation of pacemakers, defibrillators and CRT devices at the direction of your Manager.
• Conduct and provide technical support and advice at post op follow ups and clinics.
• Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to better understand the key objectives designed to drive business growth.
• Develop relationships with, and service key customer groups.
• Conduct education/training to hospital staff.
• Identify customer needs and communicate these to appropriate Territory Manager.
• Maintain and update product knowledge including actively participating in internal and external training sessions.
• Knowledge of and commitment to the requirements of the Quality Management System.