Field Technical Support Representative

at  DXC Technology

JOB DESCRIPTION:

Job Description

Relevant years of local in country experience: > 2 years

• Good oral and written communication skills in local language
• Good interpersonal skills
• Industry standard skills normally expected from an onsite support technician including:
• ServiceNow ticket handling
• Microsoft Windows and Apple operating system – all related issues
• How-to assistance of End User assigned IT devices and software
• Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
• Perform basic HW support for Desktop & Laptop:
• RAM upgrade
• Keyboard exchange
• SSD HD replacement
• Assistance on Software related issues (Standard & Non-Standard)
• Microsoft Office 365 suite
• Software deployment
• Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
• Smartphones & Portable Devices experiences for SIM handling and provisioning
• Meeting room support (Audio and Video Equipment)
• Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)
• Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
• Stock management (incoming & outgoing IT goods)
• End user training and education

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Please refer the Job description for details