Field Trainer - Pest Control

at  RENTOKIL

REQUIREMENTS:

• Minimum Diploma/ Degree in similar field with at least 3-5 years hands-on experience in pest control as a Pest Technician or similar field
• NEA certified/ licensed or equivalent certifications
• Prior experience in delivering trainings and good knowledge of training pedagogy
• Strong ability to get buy in and engage your audience
• Possess excellent communication & presentation skills

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines, and SOPs
• Determine instructional methods such as individual training, online, face-to-face, demonstrations, meetings, and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of customer service both internally and externally to contribute to customer growth and satisfaction.
• Field Training New Pest Specialists – conduct on-the-job training with new hires during their first 6 weeks and ensure completion of weekly Field Training Checklist.
• Peer Support for New Pest Specialists – conduct weekly check-ins and monthly meet-ups with new hire during their first year and complete associated documentation for records.
• Additional Job Duties: As Certified Field Trainer As Peer Support
• Develop solid working relationship with Trainee
• Be available by phone (or text) to answer questions from Trainee
• Help shape expectations for Trainee as they go through the different phases of training and on boarding
• Help them make a successful transition from Trainee to productive employee
• Communicate any concerns / issues to Trainee’s Manager