Field Training Manager - United Kingdom

at  Wendys UK

The Field Training Manager (FTM) will directly report to the Sr. Manager - International Training and will have a dotted line accountability to the Regional Vice President, Sr. Managing Director - UK. The Field Training Manager will ensure that Franchise and Wendy’s training objectives are consistently met by focusing on training, coaching, oversight of the restaurant certification processes and strengthening restaurant management and multi-unit performance. This position will lead market training initiatives in the restaurants and support the growth and development of restaurant teams in their defined market. The Field Training Manager will partner with the FOM, and Head of Ops in markets to drive overall performance.
Support and conduct market-based training for new product implementations/non-product initiatives for franchise and company markets, including special projects/tests as required.
Conducts assessments, provides coaching and feedback during restaurant visits and designated “development days” for restaurant leaders and multi-unit managers. Assesses areas of opportunity and communicates issues and findings with the restaurant leadership teams. Recommends potential training programs with key restaurant and organizational leaders as appropriate. Partners with organizational leaders to build capability/bench with multi-unit managers and restaurant management teams.
Teach designated Wendy’s University classes in assigned franchise region; facilitates 2-3 classes per month, 27 classes per year. Provides recommendations and input to field leaders and the Restaurant Support Center on market training needs as necessary.
Manage the restaurant certification process ensuring a disciplined and consistent standard focus for our Training restaurants that elevates the restaurant and district/organization performance.
Supports Region/market-based activities and locally led initiatives (Regional Meetings, Planning Sessions, Ops and Marketing Meeting, New Restaurant openings, New Franchisee on-boarding) as required. Provides training and support to our region teams (FOM, Head of Ops) as required. Supports the region team by developing and follow-up on new franchisee training.
Make recommendations on LTO Training approach & processes
Certification of Training Restaurants & Franchise Training Partners
Manages the FTM Budget for their Market
Recommends Curriculum and Training Options for the Market/Restaurant
Implementation plans for Train-the-Trainer events in their assigned markets
Bachelor’s Degree
Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both
Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences
Proficient in Microsoft Office Suite and related presentation tools
Strong Organizational and Planning Skills
Strong Written and verbal Communication skills
Strong communication skills (written and verbal) in other European language is desirable but not essential.
District manager/multi-unit management experience required

Please refer the Job description for details