Finance Operations Associate O2I Cloud Software and Support

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the team
SAP is the global market leader for business software and thus contributes a considerable part of the world’s economic power grid. At SAP you get your chance to put your ideas into action with maximum impact. The Order Management Software Department in Buenos Aires is one part of SAP Global Finance Shared Services and will support the administration of SAP Cloud contracts for the whole North American region. Whether processing cloud orders for small customers, midmarket enterprises or large corporations, the full product portfolio of SAP software is our daily business. The company’s pulse is palpable in GFSS.
What you’ll do:
Finance Operations Associate, Order to Invoice Cloud / Software and Support
Location: Buenos Aires, Argentina
Vacancies: 1

In this role, you’ll:

• Checking incoming orders (contractual documents, correspondence, approvals) and processing the order in the SAP system according to SOX and internal controls in place
• Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access, and license keys
• On order completion; creation of invoices & issuing of credit notes
• Archiving of all related contractual documentation
• Providing post-sales support on contractual issues such as license transfers, contract migrations & amendments
• Answering of internal/external customer queries within agreed Service Level Agreements
• Use own initiative to improve processes and drive efficiency in the team

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Fluent in English
• Knowledge of French language is a plus
• Quick learner, adaptable and able to use own initiative
• Organization & time management skills are essential with the capacity to multi-task
• Team player, Proactive and responsible approach to customer support
• Quality driven with excellent attention to detail
• Experience with SAP systems is preferable but not essential

• Checking incoming orders (contractual documents, correspondence, approvals) and processing the order in the SAP system according to SOX and internal controls in place
• Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access, and license keys
• On order completion; creation of invoices & issuing of credit notes
• Archiving of all related contractual documentation
• Providing post-sales support on contractual issues such as license transfers, contract migrations & amendments
• Answering of internal/external customer queries within agreed Service Level Agreements
• Use own initiative to improve processes and drive efficiency in the tea