Financial Service Representative - Alaska Campus

at  ResultsCX

DESCRIPTION

Financial Service Representative - Alaska Campus
Hiring now!
This is the best time to start a new career with a fast-paced and Great Place to Work certified company that provides recognition and accolades to its top performers! At ResultsCX, you’ll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to participate fully in the global economy by providing excellent customer service experience to our clients.
Become part of the company’s pioneer wave of Financial Service Representatives at ResultsCX Alaska Campus and be the voice of our clients!
As a Financial Service Representative, you will be responsible for understanding the customers’ unique needs and providing the best recommendations to support their financial well-being. This means being responsible for responding to inquiries and issues from customers on a variety of simple to complex financial products, services, and/or select customer agents through a variety of channels.

If you love challenges, have a positive attitude, and have excellent customer service, this position is fit for you!How can you make a difference?

• Act as brand ambassador reflective of the company values and ensure compliance with all existing policies, regulations, and applicable laws.
• Initiate genuine conversation, shares advice and product knowledge by interacting with the customer in a personalized way and ensures they feel welcomed, heard, and valued.
• Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution.
• Perform simple to complex customer support tasks while supporting financial products and services.
• Escalate non-routine questions.
• Provide a frictionless customer experience by utilizing tools and technology to transact in the moment and attending to customer concerns.
• Contribute to a positive team morale, builds productive relationships with peers, asks for support when needed, and tries to help others.
• Collaborate with peers and leadership, provides insights related to customer experience, share ideas with the team, and actively participate in daily meetings, and performance improvement initiatives.
• Exhibit a willingness to learn and adapt; is flexible to change and open to try new ways of doing things.
• Maintain up-to-date information in the customer database about performed activities and handled transactions.

Please refer the Job description for details