Fire Alarm & Nurse Call Engineer

at  Concept Resourcing

Wolverhampton, West Midlands
£26000 - £32000 per annum + Car & Laptop & Phone & Ipad
Full Time
Fire Alarm & Nurse Call Engineer – £26,000 to £32,000 + Plenty of Bonuses & Benefits
Our client, a leading organisation in the healthcare technology sector, is dedicated to fostering a seamless care environment where human connection flourishes, supported by advanced solutions.
With a history spanning nearly six decades, they have been at the forefront of developing intelligent technologies that bridge the gap between caregivers and patients, ensuring safer, healthier outcomes in acute care settings.
As an integral member of their Customer Service Team, you will play a crucial role in maintaining their commitment to excellence. Your main responsibility will involve providing top-tier technical support across their product range, addressing field issues, complaints, and actively contributing to improvements in manufacturing reliability and serviceability.

REQUIREMENTS:

Essential:

• Basic knowledge of electrical and communication systems.
• Strong problem-solving skills and goal-oriented mindset.
• Excellent communication skills in various mediums.
• Possession of a full driving license.
• Disclosure and Barring Service (DBS) check.

Desirable:

• FIA Unit 5 certification.
• Familiarity with servicing and maintaining alarm/communication systems.

• Assist in return processes to expedite product modifications and improve reliability.
• Promote additional services and products to customers, supporting business growth.
• Implement strategies to optimize service efficiency and reduce costs.
• Handle complaint escalations promptly and professionally.
• Stay updated on product developments through regular training sessions.