First Line Support Agent

at  Project People

SHIFTS: 4 DAYS ON 4 DAYS OFF/ 12 HOUR SHIFTS

Brief Overview of role / project:
We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.
For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.
A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.

MANDATORY SKILLS (CANDIDATE MUST HAVE ALL):

• Attention to detail with right first-time attitude.
• A motivated self-starter with a focus on processes.
• Experience working in a customer facing environment.
• Understanding of ITIL processes.
• Basic networking knowledge.
  Project People is acting as an Employment Business in relation to this vacancy.

Please refer the Job description for details