First Nations, Metis, Inuit Candidates- Mortgage Sales Support Representative

at  CIBC Indigenous Recruitment

WHAT YOU NEED TO KNOW

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

REQUIREMENTS

• Self Identify as First Nations, Metis or Inuit
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• You can demonstrate experience in Microsoft Office, CRM, ADOBE, COINS/CLASS Mortgage products and services including related processes and procedures.
• You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You bring your real self to work and you live our values – trust, teamwork and accountability.
  At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel

WHAT YOU’LL BE DOING

The Sales Support Representative, Mortgage is responsible for providing support to CIBC frontline or other staff by responding to telephone inquiries related to products, services, programs and technology. The role applies primary theories, skills and practices to provide factual information and deliver a positive client experience, demonstrating care for each client’s unique needs. The Sales Support Representative, Mortgage makes decisions regarding their own work priorities in routine situations, obtaining complete information from the team, and summarizing and verifying the facts prior to responding. The role learns and implements quality and compliance standards and regulations, making clients’ goals their own and delivering excellence every day with consistently great technology and service.